Privacy Policy

1. Introduction

Frontline Aide LLC ("we," "us," or "our") is committed to protecting the privacy of our clients, caregivers, website visitors, and all individuals whose personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. We comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable, and the Washington State Privacy Act.

2. Information We Collect

Personal Information: When you request care services, apply for employment, or contact us, we may collect your name, email address, phone number, physical address, date of birth, Social Security Number (for employment purposes), and emergency contact details. For clients, we also collect health-related information necessary to provide appropriate in-home care services.

Caregiver Portal Data: When caregivers use our portal, we collect login credentials (stored securely), schedule preferences, timesheet entries, training progress, and communication records with coordinators. This data is essential for workforce management and payroll processing.

Website Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, coordinate, and improve our home care services
• To process employment applications, manage caregiver schedules, and administer payroll
• To communicate with you about services, appointments, and important updates
• To comply with legal obligations, licensing requirements, and regulatory standards
• To respond to your inquiries and provide customer support
• To analyze website usage and improve our online experience
• To protect the safety of our clients, caregivers, and staff

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Healthcare Providers: With your written consent, we may share health information with physicians, hospitals, and other healthcare professionals involved in your care.
• Insurance Companies: We may share necessary information with your long-term care insurance provider for billing and authorization purposes.
• Regulatory Authorities: We may disclose information to state licensing boards, the Department of Social and Health Services (DSHS), or other regulatory agencies as required by law.
• Payroll and Tax Authorities: For caregivers, we share employment information with the IRS, Washington State Employment Security Department, and our payroll processing partners.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, employee training on data protection, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correct: You may request corrections to any inaccurate or incomplete personal information.
• Right to Delete: You may request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@frontlineaide.com or call us at (206) 773-5666.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website, including the caregiver portal.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: