Frequently Asked Questions

Request a conversation online, call the office, or send an email. We talk about daily life, the support needed, and your questions. If home care looks like a good fit, the next step is an in-home assessment. Nothing is agreed until you approve a written service agreement and plan of care.

Plan Your Care Options is a set of online questions that suggests services to discuss; it is not an assessment. A conversation with our office is the first real step: we listen and answer questions. The in-home assessment is a visit to the home by the Administrator, the Supervisor of Direct Care Services, or another trained staff member, to understand needs, routines, safety, and preferences before a plan of care is written.

A trained staff member visits the home to talk about daily routines, the help needed, communication needs, safety in the home, dietary needs, and preferences, and records a current medication list for reference. The written plan of care is based on this visit and on your input, and you approve it in writing.

Once the agency accepts a request for services, care usually begins within 7 calendar days unless you ask for a later start. Before that, the assessment, the service agreement, and the plan of care need to be completed. Caregiver availability for your days and times is confirmed with you.

No referral is needed to ask about non-medical home care. Families, individuals, and professionals can all contact us. If a doctor or hospital has given instructions that affect daily routines, please share them.

The caregiver introduces themselves and works from the plan of care, which they review before the first visit. The office follows up to hear how it went and adjust anything that needs it.

Seven kinds of non-medical support: personal care, companion care, homemaking, respite care, recovery at home, disability and independent living support, and memory and cognitive support. Services can be combined in one plan.

No. Frontline Aide provides non-medical home care. Caregivers can remind a person to take their own medication, open a container if asked, and observe them taking it. They do not give medication, do wound care, give injections, or perform medical assessments.

Overnight and continuous support are discussed individually, based on the person's needs and the plan of care. They are never assumed, and availability is confirmed with you before anything is agreed.

Yes. Contact the office to change visit times, tasks, or the plan. The plan of care is reviewed whenever there is a significant change, and in person at least once a year.

Every caregiver has a criminal history background check through the Washington State Patrol, with a disclosure statement, before working with clients. Background checks are renewed at least every two years.

Caregivers complete orientation and safety training before their first visit. Unless they hold a qualifying credential such as nursing assistant certification, they complete Washington's 75-hour home care aide training within 120 days of hire and become certified within the required time, then complete continuing education each year.

We consider the tasks in the plan, schedule and location, routines and preferences, communication and language, the household, and continuity. We cannot promise a particular caregiver, but we try to keep the same caregiver where possible.

Tell the office. We talk about what is not working and look at options, which may include introducing a different caregiver.

Every client has a written backup plan. The office arranges cover for the affected visits and tells you what is possible.

Costs depend on the support and schedule being arranged. They are explained privately, in writing, before services begin, and nothing starts until you agree the arrangement.

We talk through how care would be paid for, including any insurance or benefits you have, before services begin. Ask us about your situation.

Call, email, or write to the office. Concerns are acknowledged within 5 business days and resolved within 30 days unless more investigation is needed. Raising a concern never affects your care. You can also contact the Washington State Department of Health.

In clients' homes in King and Pierce Counties, Washington. Use the coverage checker on the Service Areas page to check a city or ZIP code. Location is only part of the picture: caregiver availability for your days and times is confirmed when we talk.

Our service area is King and Pierce Counties. If you are outside it, contact us anyway and we will tell you whether we can help, or point you to local information services such as Washington 211.