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New to home care? Start here

How Care Works

Arranging care starts with a conversation, then an in-home assessment, then a written plan you approve. Nothing begins until you have agreed the arrangement.

Talk to Our Team (206) 773-5666
  • A first conversation with no obligation
  • Costs explained privately, in writing, before services begin
  • Visits any day, including evenings and weekends

The process

Four steps, one conversation at a time

Open any step for what happens, what you can prepare, and what is agreed.

Questions before you start?

(206) 773-5666

Office: Monday to Friday, 8 AM to 5 PM

Not ready to talk yet? Plan Your Care Options with a few online questions first.

  1. Step 1

    Talk to our team

    Call, email, or send the inquiry form. We talk about daily life, the support needed, and your questions.

    More about this step: Talk to our team

    What happens

    • You choose how you would like us to contact you.
    • We respond to new inquiries within one business day.
    • We listen, answer first questions, and explain what non-medical home care can and cannot do.

    What you can prepare

    • Who needs support, and who should be the main contact
    • The tasks that are difficult right now
    • The days and times that matter most
    • Your questions (our First-Time Home Care Checklist has a list)

    What is agreed

    • Nothing is agreed or charged in a first conversation.

  2. Step 2

    In-Home Assessment

    A trained staff member visits the home to understand routines, the help needed, safety, and preferences.

    More about this step: In-Home Assessment

    What happens

    • The visit is made by the Administrator, the Supervisor of Direct Care Services, or another trained staff member.
    • We talk through routines, what the person does for themselves, communication needs, safety in the home, dietary needs, and preferences.
    • We discuss which days and times visits could work, and what is outside the service.

    What you can prepare

    • A short description of a typical day
    • A current medication list, for reference (caregivers give reminders only)
    • Any instructions from doctors or a hospital that affect daily routines
    • Contacts who should be kept informed

    What is agreed

    • Whether Frontline Aide can safely meet the person's needs. If not, we help you find another provider.

  3. Step 3

    Agreement and plan of care

    Costs and terms are set out in a written service agreement, and the support is described in a written plan of care that you approve.

    More about this step: Agreement and plan of care

    What happens

    • Costs for the proposed arrangement are explained privately, before anything begins.
    • The plan of care records the tasks, how often, routines and preferences, safety notes, tasks that are not included, and emergency contacts.
    • Every plan includes a backup plan for when the regular caregiver is unavailable.

    What you can prepare

    • How the caregiver will get into the home
    • Where supplies and household items are kept
    • Anything about pets or other people in the home

    What is agreed

    • The written service agreement
    • The written plan of care, approved by you

  4. Step 4

    Care begins and is reviewed

    The caregiver reviews the plan of care before the first visit, and the plan is reviewed as needs change.

    More about this step: Care begins and is reviewed

    What happens

    • Once we accept a request for services, care usually begins within 7 days unless you ask for a later start.
    • A supervisor contacts every client at least every six months, and the plan is reviewed in person at least once a year.
    • The plan is updated whenever needs, routines, or the schedule change.

    What you can prepare

    • Feedback about what is working and what is not
    • Any changes in health, routine, or schedule

    What is agreed

    • How and how often you receive updates
    • Who is authorized to receive information

What a day can look like

A Day With Care

What support could look like across one day, for each kind of service. Each example shows what matters to the person, what they do themselves, and where a scheduled caregiver visit fits in.

A caregiver helping an older woman with her morning routine in the bathroom

Personal care

A day with Dorothy

Dorothy uses a walker and lives alone. A caregiver visits for two hours each morning and one hour each evening, every day. The rest of the day is her own.

Dorothy's sample care plan About Personal Care Support

  • Caregiver visits 3 hours (2 visits)
  • On their own 12 hours

The day at a glance

  1. 7 to 7:30 AM Wakes up On their own
  2. 7:30 to 9:30 AM Morning visit Caregiver visit
  3. 9:30 AM to 7 PM Reading, lunch, television On their own
  4. 7 to 8 PM Evening visit Caregiver visit
  5. 8 to 10 PM Evening on her own On their own

Morning

Caregiver visit On their own Caregiver visit, 7:30 to 9:30 AM, every day

What matters to Dorothy
Getting up at her usual time, privacy while washing, and coffee with the morning paper.
What Dorothy does independently
Washes her own face and hair, chooses her clothes, and takes her own medication.
Where the caregiver supports
  • Help getting in and out of the shower safely
  • Help with socks and shoes
  • A reminder at 8 AM to take her medication; the caregiver can open the container if she asks
  • Breakfast, and lunch left ready in the fridge

Midday

On their own No caregiver visit at this time

What matters to Dorothy
Time to herself.
What Dorothy does independently
Eats the lunch made that morning and reads.
Where the caregiver supports
No caregiver support scheduled at this time.

Evening

Caregiver visit On their own Caregiver visit, 7 to 8 PM, every day

What matters to Dorothy
Feeling safe going to bed, without being rushed.
What Dorothy does independently
Decides when the evening routine starts and watches the news first.
Where the caregiver supports
  • Help changing for bed and with evening washing
  • Clear walkways and night lights on

Overnight

On their own No caregiver visit at this time

Not part of this example. Overnight help is arranged only when it is specifically discussed and agreed.

What matters to Dorothy
Sleeping in her own home.
What Dorothy does independently
Sleeps independently.
Where the caregiver supports
No caregiver support scheduled at this time.
A caregiver and an older woman looking through a photo album together on a sofa

Companion care

A day with Ruth

Ruth lives alone and manages her own personal care. A caregiver visits on Monday, Wednesday, and Friday afternoons. This is a Wednesday.

Ruth's sample care plan About Companion Care

  • Caregiver visits 3 hours (1 visit)
  • Family or friends 0.5 hours
  • On their own 11 hours

The day at a glance

  1. 7:30 AM to 1 PM Breakfast, radio, garden On their own
  2. 1 to 4 PM Afternoon visit Caregiver visit
  3. 4 to 7 PM Dinner on her own On their own
  4. 7 to 7:30 PM Call with her daughter Family
  5. 7:30 to 10 PM Evening on her own On their own

Morning

On their own No caregiver visit at this time

What matters to Ruth
Her morning radio program and time in the garden.
What Ruth does independently
Gets up, dresses, and makes breakfast on her own schedule.
Where the caregiver supports
No caregiver support scheduled at this time.

Midday

Caregiver visit On their own Caregiver visit, 1 to 4 PM (Monday, Wednesday, Friday)

What matters to Ruth
A late lunch with company, and getting out of the house.
What Ruth does independently
Chooses the activity and the pace, and writes her own shopping list.
Where the caregiver supports
  • Lunch together and conversation
  • A short walk, or time in the garden on Wednesdays
  • Checking her shopping list for Friday's errands

Evening

Family On their own No caregiver visit at this time

What matters to Ruth
Hearing from her daughter.
What Ruth does independently
Makes dinner and spends the evening as she likes.Family Her daughter calls most evenings.
Where the caregiver supports
No caregiver support scheduled at this time.
A caregiver preparing a meal in the kitchen while an older woman sits nearby with a cup of tea

Homemaking

A day with Grace

Grace manages her personal care but finds housework and grocery shopping tiring. A caregiver visits on Tuesday and Friday mornings. This is a Tuesday.

Grace's sample care plan About Homemaking Support

  • Caregiver visits 3 hours (1 visit)
  • On their own 12 hours

The day at a glance

  1. 7 to 10 AM Breakfast, makes her bed On their own
  2. 10 AM to 1 PM Morning visit Caregiver visit
  3. 1 to 10 PM Afternoon and evening on her own On their own

Morning

On their own Caregiver visit Caregiver visit, 10 AM to 1 PM (Tuesday and Friday)

What matters to Grace
Choosing her own groceries.
What Grace does independently
Makes her breakfast and her bed before the visit, and picks the groceries herself.
Where the caregiver supports
  • Grocery shopping together on Tuesdays
  • Carrying and putting away the shopping

Midday

Caregiver visit On their own Same visit, until 1 PM

What matters to Grace
A tidy kitchen and bathroom, and her main meal at midday.
What Grace does independently
Eats her main meal after the visit; on Fridays two meals are left ready for the weekend.
Where the caregiver supports
  • Kitchen, bathroom, and living room cleaning; her bedroom is left as she likes it
  • A load of laundry

Evening

On their own No caregiver visit at this time

What matters to Grace
A quiet evening.
What Grace does independently
Reads and watches television.
Where the caregiver supports
No caregiver support scheduled at this time.
A family caregiver leaving the house while a caregiver sits with her father

Respite

A day with Joe and Ana

Ana is the main caregiver for her father, Joe. A caregiver covers Saturday afternoons and Wednesday evenings so Ana has regular time for herself. This is a Saturday.

Joe and Ana's sample care plan About Respite Care

  • Caregiver visits 6 hours (1 visit)
  • Family or friends 9 hours

The day at a glance

  1. 7 AM to 12 PM Morning with Ana Family
  2. 12 to 6 PM Afternoon visit Caregiver visit
  3. 6 to 10 PM Evening with Ana Family

Morning

Family No caregiver visit at this time

What matters to Joe and Ana
His usual routine with his daughter.
What Joe and Ana does independently
Makes his own coffee and reads the paper.Family Ana helps with his morning routine and writes down anything the caregiver should know.
Where the caregiver supports
No caregiver support scheduled at this time.

Midday

Caregiver visit On their own Caregiver visit, 12 to 6 PM (Saturdays)

What matters to Joe and Ana
Watching the afternoon baseball game, and speaking Spanish at home.
What Joe and Ana does independently
Chooses what to watch and when to rest.
Where the caregiver supports
  • Lunch from the meals Ana left
  • Company and supervision while Ana is out

Evening

Caregiver visit Family Same visit, until 6 PM

What matters to Joe and Ana
Dinner at his usual time, and a calm handover.
What Joe and Ana does independently
Spends the evening with Ana.Family Ana takes over from 6 PM.
Where the caregiver supports
  • Dinner warmed at 5:30 PM, his usual time
  • A short handover when Ana returns
A caregiver holding the hands of an older woman resting in an armchair

Recovery at home

A day with Linda

Linda has just come home after a hospital stay. A caregiver visits weekday mornings and for two hours on Saturday, and the schedule is reviewed as she regains strength. This is a weekday.

Linda's sample care plan About Recovery at Home Support

  • Caregiver visits 4 hours (1 visit)
  • Family or friends 4.5 hours
  • On their own 6.5 hours

The day at a glance

  1. 7 to 9 AM Rests On their own
  2. 9 AM to 1 PM Morning visit Caregiver visit
  3. 1 to 5:30 PM Rests and reads On their own
  4. 5:30 to 10 PM Evening with her husband Family

Morning

Caregiver visit On their own Caregiver visit, 9 AM to 1 PM (Monday to Friday)

What matters to Linda
Resting until 9, and washing in private.
What Linda does independently
Washes herself while seated; does her own exercises from the hospital team.
Where the caregiver supports
  • Standing by outside the bathroom unless she calls
  • Breakfast, and a reminder to take her own medication at the time on the discharge instructions
  • A short walk around the house

Midday

Caregiver visit On their own Same visit, until 1 PM

What matters to Linda
Getting to follow-up appointments without worry.
What Linda does independently
Speaks with her own medical team at appointments and keeps her list of questions.
Where the caregiver supports
  • Transportation to a follow-up appointment on appointment days
  • Lunch before the caregiver leaves

Evening

Family No caregiver visit at this time

What matters to Linda
Evenings at home with her husband.
What Linda does independently
Rests.Family Her husband covers evenings; her sister brings dinner twice a week.
Where the caregiver supports
No caregiver support scheduled at this time.

Overnight

Family No caregiver visit at this time

Not part of this example. Overnight help is arranged only when it is specifically discussed and agreed.

What matters to Linda
Sleeping at home.
What Linda does independently
Sleeps at home; her husband is there.
Where the caregiver supports
No caregiver support scheduled at this time.
A man using a wheelchair reviewing his schedule with a caregiver at home

Disability & independent living

A day with Marcus

Marcus works part-time and lives in his own apartment. A caregiver helps with his weekday morning routine and visits on Tuesday and Thursday afternoons. This is a Thursday.

Marcus's sample care plan About Disability & Independent Living Support

  • Caregiver visits 4 hours (2 visits)
  • On their own 11.25 hours

The day at a glance

  1. 6:45 to 7 AM Wakes up On their own
  2. 7 to 9 AM Morning visit Caregiver visit
  3. 9 AM to 4 PM Travels to work On their own
  4. 4 to 6 PM Afternoon visit Caregiver visit
  5. 6 to 10 PM Cooks dinner On their own

Morning

Caregiver visit On their own Caregiver visit, 7 to 9 AM (Monday to Friday)

What matters to Marcus
Getting to work on time, and being asked before help is given.
What Marcus does independently
Leads his routine, makes breakfast choices, and travels to work on his own.
Where the caregiver supports
  • Help with the parts of his routine he asks for
  • Reviewing the day on his visual planner

Afternoon

Caregiver visit On their own Caregiver visit, 4 to 6 PM (Tuesday and Thursday)

What matters to Marcus
Swimming at the community pool on Thursdays.
What Marcus does independently
Plans the shopping list with the caregiver and chooses the activity.
Where the caregiver supports
  • Going with him to the pool
  • Groceries that follow his halal requirements
  • Housework he asks for

Evening

On their own No caregiver visit at this time

What matters to Marcus
Cooking his own dinner.
What Marcus does independently
Cooks and spends the evening as he likes.
Where the caregiver supports
No caregiver support scheduled at this time.
A caregiver and an older woman reviewing a daily routine board together

Memory support

A day with Helen

Helen lives with memory loss at home with her son, who works weekdays. A caregiver visits on weekdays from 9 to 3. This is a weekday.

Helen's sample care plan About Memory & Cognitive Support

  • Caregiver visits 6 hours (1 visit)
  • Family or friends 6 hours
  • On their own 2.5 hours

The day at a glance

  1. 7:30 to 9 AM Morning with her son Family
  2. 9 AM to 3 PM Daytime visit Caregiver visit
  3. 3 to 5:30 PM Rests On their own
  4. 5:30 to 10 PM Evening with her son Family

Morning

Family Caregiver visit Caregiver visit, 9 AM to 3 PM (Monday to Friday)

What matters to Helen
Breakfast with tea at 9:30, and dressing with the door closed.
What Helen does independently
Dresses herself and waters her plants with a gentle reminder.Family Her son helps her get up before he leaves for work.
Where the caregiver supports
  • A calm start that follows the same order each day
  • Help with buttons when she asks
  • Breakfast together

Midday

Caregiver visit On their own Same visit, until 3 PM

What matters to Helen
Big band music and familiar tasks.
What Helen does independently
Folds laundry and chooses between familiar activities.
Where the caregiver supports
  • Lunch with music she enjoys
  • A short walk on a familiar route
  • One question at a time, using her first name

Evening

Family No caregiver visit at this time

What matters to Helen
Time with her son.
What Helen does independently
Rests after the visit.Family Her son is home from about 5:30 and reads the caregiver's short daily note.
Where the caregiver supports
No caregiver support scheduled at this time.

Overnight

Family No caregiver visit at this time

Not part of this example. Nighttime support is not assumed; if nights become difficult, the family and the office discuss options.

What matters to Helen
Sleeping in her own home.
What Helen does independently
Sleeps at home with her son nearby.
Where the caregiver supports
No caregiver support scheduled at this time.

Every plan is different. Overnight or round-the-clock help is arranged only when it is agreed.

Your first visit

Preparing for the First Visit

A little preparation helps the first visit feel calm and familiar. The caregiver reviews the plan of care before arriving, and the office follows up afterward.

  • On arrival. The caregiver introduces themselves and confirms the plan for the visit with you.
  • During the visit. They follow the agreed tasks and routines, and ask about preferences as they go.
  • Afterward. The office checks in to hear how it went and adjust anything that needs it.

First visit preparation checklist

  • Access: how the caregiver will get in (someone at home, keys, or a lockbox), and parking
  • Household routines: mealtimes, rest times, and routines that matter
  • Where things are: cleaning supplies, linens, kitchen items, and laundry
  • Contacts: family members to keep informed and who to call in an emergency
  • Health information for reference: a current medication list and any instructions from doctors (caregivers give reminders only)
  • The home: pets, other people in the home, and anything the caregiver should know
  • Expectations: what a good visit looks like for you
  • Questions for the office: updates, changes, and who to call with concerns
Full first-time checklist

Discussing costs

Costs depend on the support and schedule being arranged. They are explained privately and set out in a written service agreement before services begin.

What affects costs

  • The support tasks in the plan of care
  • How many visits and hours each week
  • The days and times of visits
  • How long support is expected to continue

When costs are explained

While discussing needs and options, and in writing before any services begin. Nothing starts until you have agreed the arrangement.

If the schedule changes

Talk to the office. How a change affects the arrangement is discussed with you before it is made.

Other terms

Other terms are written in the service agreement. Ask us any questions about them before you sign.

Talk to Our Team (206) 773-5666

Planning aid

Sketch a Weekly Schedule

Choose the days you would like support. Use the same visit length each day, or set a different length and time for each day, and see the requested weekly hours. You can print it, or bring it to our inquiry form.

Requests to discuss, not a booking. Regular weekly visits, occasional respite, and overnight needs can all be talked through; visit lengths, including any minimum, are confirmed with the office.

How would you like to plan?
Preferred days
What would you like to discuss? (optional)

Visit lengths, including any minimum length, are confirmed with the office. Overnight help is discussed individually and is not assumed.

Choose days to see the requested weekly hours.

Your schedule outline

No days chosen yet.

A planning aid only. It is not a booking, a quote, a confirmed care plan, or a promise of availability. Days, times, and visit lengths are agreed with the office.

Choosing this opens our inquiry form with your summary attached, so you can review it, change it, or remove it. Nothing is sent until you submit the form, and your answers are not saved in your browser or added to the web address.

Helpful Next Steps

Explore Our Services Seven kinds of non-medical support, from personal care to memory support. Plan Your Care Options A few online questions for a summary of options to discuss. Sample Care Plans Examples showing how preferences, schedules, and family roles fit together.

Ready to Talk to Our Team?

Our office team will listen, answer your questions, and help you work out the right next step. There is no obligation.

Talk to Our Team (206) 773-5666

Office: Monday to Friday, 8 AM to 5 PM. We respond to new inquiries within one business day.

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(206) 773-5666