About Frontline Aide
About Us
A licensed, non-medical home care agency in King and Pierce Counties, Washington, and how we arrange and coordinate care.
Our Story
Frontline Aide is a home care agency based in Auburn, Washington, and licensed by the Washington State Department of Health. We provide non-medical support in people's own homes across King and Pierce Counties: personal care, companionship, homemaking, respite for family caregivers, help after a hospital stay, support for adults living with disabilities, and memory support.
How care is arranged matters as much as the care itself. Each client has an in-home assessment, a written plan of care that they approve, and a backup plan for when their regular caregiver is unavailable. Caregivers review the plan before their first visit, a supervisor stays in contact with every client, and the plan is reviewed in person at least once a year.
Office: Monday to Friday, 8 AM to 5 PM. Care visits can be scheduled on any day, including evenings and weekends, according to each person's agreed plan of care and caregiver availability. Overnight help is discussed individually.
Accountability
How We Work
Specific practices you can ask us about, rather than promises.
Licensed and checkable
Frontline Aide is a Washington State home care agency licensed by the Department of Health, and insured. You can look up a license with the Department of Health provider search.
Background-checked, trained caregivers
Caregivers have a Washington State Patrol background check before working with clients, renewed at least every two years, complete orientation and safety training before their first visit, and complete Washington's home care aide training and certification within the required time, or hold a qualifying credential such as nursing assistant certification.
A written plan of care
Care follows a written plan of care based on an in-home assessment and approved by you. The caregiver reviews it before the first visit, and it is reviewed in person at least once a year.
Visits are recorded
Caregivers clock in and out of every visit with electronic visit verification, so there is a record of when scheduled care took place.
Non-medical support
Caregivers help with daily living. They can remind a person to take their own medication, but do not give medication, do wound care, or provide nursing.
Privacy and concerns
Personal and health information is kept confidential. Concerns can be raised at any time without affecting care.
Caregiver matching
How We Match Caregivers
Matching is a conversation, not a formula. These are the things we take into account.
Skills and experience
The tasks in the care plan, and experience that helps, such as supporting someone with memory loss or after a hospital stay.
Schedule and location
Which days and times visits are needed, how consistent they need to be, and where care takes place.
Routines and preferences
How the person likes their day to run, what they do for themselves, and what matters most to them.
Communication and language
How the person prefers to communicate, including a preferred language when a caregiver who shares it is available.
Household
Pets, other people in the home, and anything about the home the caregiver should know.
Continuity and backup
Keeping the same caregiver where possible. Every client has a written backup plan for when the regular caregiver is unavailable.
How are preferences recorded?
Preferences you share are written into the person's plan of care, which the caregiver reviews before the first visit and whenever it changes. You can ask for an update at any time.
What if the match does not feel right?
Tell the office. We talk about what is not working and look at other options, which may include introducing a different caregiver. We cannot promise a particular caregiver, but every concern is taken seriously.
What happens if the regular caregiver is unavailable?
Every client has a written backup plan. The office arranges cover for the affected visits and tells you what is possible; any caregiver who covers a visit works from the same plan of care.
Who coordinates changes?
The office team is your contact for schedules, caregivers, and changes to the plan. Caregivers pass anything they notice to the office as agreed.
Who you will speak with
Who Families Speak With
The office team arranges care, supervises it, and is your contact for questions, changes, and concerns.
Roles in arranging and coordinating care
Administrator
Responsible for day-to-day operations, arranging the services clients need, and how the agency is run. Families can contact the Administrator about services, concerns, or complaints.
Supervisor of Direct Care Services
Supervises the care caregivers provide, and contacts every client at least every six months. Families can contact the supervisor about the plan of care, caregivers, or concerns.
On-call supervisor
Available to current clients and caregivers after office hours for urgent needs.
Caregivers
Provide the agreed non-medical support, follow the plan of care, and pass anything they notice to the office.
Family communication
Staying Informed
You decide how you would like to hear from us. This is how communication works in practice.
- Agreed updates. At the start, we agree what updates you would like, how often, and by phone or email.
- Authorized contacts. The client, or their legal representative, decides who may receive information.
- Requesting changes. Contact the office to change visit times, tasks, or the plan of care. Changes are talked through with you before they are made.
- Regular check-ins. A supervisor contacts every client at least every six months, and the plan of care is reviewed in person at least once a year and whenever needs change.
- Raising a concern. Call or email the office. Concerns are acknowledged within 5 business days and resolved within 30 days unless more investigation is needed, and raising one never affects your care.
Example
Visit summaryWednesday, 1 to 4 PM
- Lunch together; Ruth chose soup and a sandwich.
- Time in the garden, about 30 minutes.
- Ruth asked for help with the tomato stakes on Friday.
- Nothing to report to the office today.
Ready to Talk to Our Team?
Our office team will listen, answer your questions, and help you work out the right next step. There is no obligation.
Office: Monday to Friday, 8 AM to 5 PM. We respond to new inquiries within one business day.